Gonzaga Outdoors

Trip Cancellation and Refund Policy

Participants will be automatically refunded if a trip, training, or event is cancelled by Gonzaga Outdoors. 

Send cancellation request with trip information and student ID number to outdoors@zagmail.gonzaga.edu. Business days are qualified as: Monday-Thursday operation hours (9am-5pm), Friday (9am-3pm). Request must be submitted 30 minutes prior to the end of operation hours for the day. If a cancellation request is sent after operation hours on a business day, the request will be counted as submitted on the next business day. If you have questions call 509.313.4189 or visit the office (HEM 015). 

Trip Cancellation Example: If you register for a day trip occurring on Saturday the 9th to receive a 50% refund you would need to cancel at the latest 30min prior to end of operation hours on Friday the 1st . To receive a complete refund, you would need to find a replacement participant and submit their information at the latest 30min prior to end of operation hours on Wednesday the 7th

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